Return Policy

 

At Mega Drug Store Australia, we are committed to providing quality medications, including weight loss injections, to our valued customers. We understand that occasionally, circumstances may arise where a return is necessary. To ensure a smooth process, please review our return policy below:

1. Eligibility:

   • We accept returns within 30 days of the purchase date.
   • To be eligible for a return, the product must be unused, unopened, and in its original packaging.
   • Prescription medications, including weight loss injections, are non-returnable due to regulatory restrictions.

2. Return Process:

   • If you need to return an eligible item, please contact our customer service team within 30 days of receiving your order to initiate the return process.
   • Our team will provide you with a return authorization and instructions on how to proceed.
   • Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
   • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
   • We recommend using a trackable shipping service to ensure safe and timely delivery of your return.

4. Exchanges:

   • We do not offer exchanges for medications, including weight loss injections, due to regulatory restrictions.

5. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us immediately, and we will arrange for a replacement or refund.

6. Contact Us:

   • If you have any questions or concerns about our return policy, please don’t hesitate to contact our customer service team. We’re here to help!

Thank you for choosing Mega Drug Store Australia for your medication needs. We appreciate your trust in us, and we are committed to providing exceptional service every step of the way.